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Institute Library Cover Contents

Contents

Copyright
Preface
Part I: What We Bring
1. The Guest Is on Our Head
2. Fourteen People
3. Why I Was Both Inside and Outside the Story
Part II: When Cultures Meet At Work
4. When a Customer Becomes a Guest
5. Respect Has a Different Language
6. When Nobody Tells You the Rules
7. Saying Goodbye to Inshallah
8. What We Keep and What We Change
9. Culture Is Not a Country
Part III: Learning To See What We Bring
10. What Managers Need to See
11. Teach the Unwritten Rules
12. The First Six Months
13. Adapt Without Disappearing
14. Now We Can See the Whole System
Part IV: When The Machine Becomes The Manager
15. The Machine Learned Someone Else's Manners
16. Teaching Machines to Recognize Difference
Conclusion
Notes
Sources
Research note
Interview questions

Part I

Part I: What We Bring

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